At Zenchef, our mission is simple: to give restaurateurs full control over their online presence, reservations, and guest relationships, without paying commissions. Every feature we build, every update we launch, and every piece of support we provide is shaped by one question: What do restaurants really need today?
Whether you're managing a fine-dining institution or a busy brasserie, ZenchefOS was designed to help you save time, grow your visibility, and stay independent. In this article you’ll find some tips on how to best use the product.
Need help? You’re never alone. You can reach our team of hospitality experts directly at [email protected], no chatbots, no ticket limbo. And for self-serve guidance, our Help Center is packed with short how-to articles and video tutorials that cover everything from basic settings to advanced automation.
Zenchef runs seamlessly in your browser on iPad, just like on desktop. To make the most of it during service:
● Use Safari or Chrome for full compatibility
● Bookmark the login page on your home screen for quick access
● Enable pop-ups in your browser settings (used for things like booking confirmations or table plan interactions)
● Rotate your iPad to landscape for a wider view of reservations
● Refresh the tab or clear browser cache if anything doesn’t display properly
🛠️ If you ever feel the iPad version doesn’t show all daily bookings as clearly as desktop, reach out. we’re here to help and always improving based on feedback.
1. Adjust Shifts and Opening Hours Quickly
Need to add a brunch shift or extend dinner service? In just a few taps:
● Go to Settings > Shifts & Hours
● Set custom hours for special dates (e.g. holidays, events)
● Save time and avoid manual errors — it updates live on your booking widget
2. Manage Tables Visually
Use the drag-and-drop table plan to seat guests, rearrange bookings, or handle walk-ins. Great for last-minute changes during service, especially on busy nights.
3. Reply to Reviews with One Click
With Zenchef’s built-in review tool:
● Get notified of new reviews from Google or TripAdvisor
● Use smart suggestions to reply instantly — or personalize it in seconds
● Boost your visibility by auto-publishing the best ones on your profile
We’ve rolled out powerful new tools that directly address common feedback from the restaurant community:
● AI-Driven Review Replies: Save hours responding to reviews with smart suggestions based on sentiment and platform.
● Guest Insights via CRM: Build loyalty by tracking guest preferences, past visits, dietary restrictions, or birthdays, and use this data to send tailored SMS or email campaigns.
● Digital Menus & Pay-at-Table: Let guests scan a QR code to view menus or pay securely, helping reduce waiting times and free up staff during peak hours.
● POS & Marketplace Integrations: Sync reservations with your POS or third-party visibility platforms to avoid double-bookings and unify reporting.
“Zenchef really makes work so much easier. Because, you know, you can be a good restaurateur, but if you don’t have the right tools, you can easily deliver bad service.”
That’s what Mario from Ciccio in Brussels told us. The team uses Zenchef to simplify daily bookings and make sure every guest is personally welcomed — even when the restaurant is packed. With the CRM features, they track returning guests, manage preferences, and make every experience feel special.
Explore the full story here: Ciccio Client Story
From neighbourhood cafés to Michelin-starred destinations, over 25,000 restaurants across Europe rely on Zenchef daily. And thanks to continuous updates and local partnerships, we’re expanding fast in markets like Germany, Belgium, and the Netherlands, always with one goal in mind: helping restaurateurs thrive independently.
We're here to help. Drop us a line at [email protected] or explore our video library and upgrade procedures viazenchef.com/lp-upgrade. Whether you're adjusting table layouts for a busy Saturday, setting up a waitlist on your iPad, or testing a CRM campaign, we’re just one message away.
